By HeyNeighborly, powered by ResidentOS
Multifamily marketing, driven by Resident Intelligence
Predict resident churn, reduce vacancy loss, and strengthen retention with data-driven insights and systemized resident engagement.
Service-Based Resident Engagement Under ResidentOS™
HeyNeighborly™, part of the ResidentOS™ family, offers premium resident engagement services for multifamily communities that want hands-on execution alongside data-driven strategy. From on-site Community Influencer Programs and resident ambassador initiatives to local content, HDR photography, and reputation management, HeyNeighborly™ helps communities build connection, improve resident experience, and reduce churn.
Who We Serve
Working with multifamily operators
_white.png){kind=logo}
Ownership Groups
Reduce churn and protect asset value with a clear retention strategy.
Portfolio Managers
Deliver consistent, high-quality resident experiences across your communities.
Community Managers
Simplify your workload while increasing resident satisfaction and engagement.
Marketing Directors
Enhance your brand with premium content and engagement without adding internal workload.
Why Retention Matters in Multifamily
ResidentOS™ helps multifamily operators reduce churn and protect occupancy by using real resident behavior data to predict turnover risk and strengthen resident relationships before it’s too late.
Per resident turnover in marketing, concessions, and downtime.
Average annual churn rate.
More costly to acquire a new resident than to retain an existing one.
Of residents leave due to poor communication and engagement—not just price.
What is ResidentOS™?
ResidentOS™ is a predictive retention and resident intelligence platform designed specifically for multifamily communities, ownership groups, and property management companies. It helps you reduce churn, lower turnover costs, and build more stable communities through actionable insights, predictive data signals, and clear, systemized resident engagement workflows.
Meet ResidentSignal™ – Predictive Retention Engine
ResidentSignal, the flagship product of ResidentOS™, uses behavioral signals and historical data to identify which residents are most likely to churn before they give notice. With clear, actionable insights, your teams can prioritize outreach and engagement to retain residents, improve stability, and reduce vacancy loss across your portfolio.
Building the Future of Resident Intelligence™
The Resident Identity Graph™ will layer advanced behavioral and community data onto the ResidentOS™ platform, giving operators a comprehensive, predictive view of resident needs and churn risk across their communities. This proprietary data layer will help multifamily companies reduce turnover, personalize resident experiences, and strengthen retention for the long term.
ROSA
ROSA, the Robotic Operations and Safety Authority, is a documentation-based governance standard for robots, autonomous devices and AI-enabled systems in apartment buildings, administered by ResidentOS. It governs process, not technology: how decisions are documented, who is responsible, how incidents are recorded, and how residents, staff and insurers are informed.
ROSA is a documentation standard, not legal or insurance advice. It does not approve deployments, monitor systems, certify safety or guarantee outcomes.
Clear policies
A 9-document pack under Framework v1.0 (2026 edition, effective Jan 1, 2026), from a building-level governance policy to a deployment checklist.
Documented incidents
A standard incident reporting form and clearly documented responsibilities.
Informed residents, staff & insurers
A resident robotics policy, staff quick reference and insurance summary sheet. Communities can become ROSA Ready.
Insights on Retention and Engagement
 Explore the latest strategies, data, and case studies on resident retention, multifamily engagement, and building stable communities.
